Product Code: 2499 - Erica (Wine)
Faulty Goods - in the unlikely event that the goods are in any way faulty, you must contact us within 48 hours, so we can resolve the issue, and maintain customer satisfaction. Having informed us by email (email@example.com) within 48 hours of your dissatisfaction, we will take action on your query. It is your responsibility to ensure the goods are returned within 14 days. It is your responsibility to advise us in writing if you require replacement goods, or a refund by filling in the exchange/refund slip received with your order. A refund for returned faulty goods will be made within 14 days after inspection of the goods. Replacement goods will be sent immediately after inspection of the returned goods.
If for any reason you wish to return goods that are not faulty, you may do this at any time up to 14 days after receipt of the goods. Goods must be returned undamaged and in re-saleable condition in their original packaging. Any such returned goods are returned at your own cost and risk. A refund for returned un-damaged goods, minus original delivery costs, will be made within 14 days after inspection of the goods.
If you require alternative goods, it is your responsibility to advise us on your requirements.
A postage refund for returned faulty goods will require a postage receipt, returned with the product.
This returns policy does not apply to the returning of unwanted goods that have been specially produced in design, colour or bespoke in any way, a separate contract applies in this case.
Please send all goods you are returning back to this address with the original invoice and mention what is wrong with the garment/what size/colour you want to change it to:
Unit 401, Merlin Park
Burscough Industrial Estate,
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