Free UK Returns with InPost Lockers
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Our processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments to orders once they have been placed. We are unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order.
Can I track my order?
Yes! For UK Saver and Next Day deliveries our courier will send you your tracking code via email on the morning of your delivery. This will give you a one hour time slot allocated for your delivery to be made. You can change the time of your delivery and track the progress of this via our couriers website.
InPost Deliveries - InPost will contact you once the parcel has been placed in the locker. They will email/sms you with a unique code needed to open your designated locker. You can contact InPost for help opening the locker using the telephone number located on the locker.
As soon as your return has been received and processed, we will email you to let you know. If you don’t received this email within 10 days of posting your goods back to us, please contact our customer services team and they will aim to reply to your enquiry within 24 hours.
What happens if my parcel is returned to sender?
If your parcel has been returned to sender, our customer care team will contact you once the parcel is received back. If the parcel is returned back due to an invalid/incomplete address the customer will incur the charge for both original postage and the return postage.