Free UK Returns with InPost Lockers
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Our processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments to orders once they have been placed. We are unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order.
This size guide is intended for reference only. Please refer to the product description for more guidance.
Can I track my order?
Yes! For UK Saver and Next Day deliveries our courier will send you your tracking code via text/email on the morning of your delivery. This will give you a one hour time slot allocated for your delivery to be made. You can change the time of your delivery and track the progress of this via our couriers website. Deliveries can be made between 8am-8pm.
InPost Deliveries - InPost will contact you once the parcel has been placed in the locker. They will email/sms you with a unique code needed to open your designated locker. You can contact InPost for help opening the locker using the telephone number located on the locker.
As soon as your return has been received and processed, we will email you to let you know. If you don’t received this email within 10 days of posting your goods back to us, please contact our customer services team.
What happens if my parcel is returned to sender?
If your parcel has been returned to sender, our customer care team will contact you once the parcel is received back to us. If the parcel is returned back due to an invalid/incomplete address the customer will incur the charge for both original postage and the return postage.
We aim to process your return A-SAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Please allow upto 7 working days for your parcel to reach us. Once your return has been received we will send you an email to notify you of this.
Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you. Once we have processed your refund we will send you an email to notify you of this.