Misspap FAQ

WE'RE HERE TO HELP!!
Can I amend my order?

Our processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments to orders once they have been placed. We are unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order. 

Can I track my order?

Yes! For UK Saver and Next Day deliveries our courier will send you your tracking code via email on the morning of your delivery. This will give you a one hour time slot allocated for your delivery to be made. You can change the time of your delivery and track the progress of this via our couriers website.

InPost Deliveries - InPost will contact you once the parcel has been placed in the locker. They will email/sms you with a unique code needed to open your designated locker. You can contact InPost for help opening the locker using the telephone number located on the locker.

 
How do I return an item?
 
Please follow the steps below to return your parcel to us:
 
1. Re-pack the item in a sealed bag with all labels and tags still attached. You will also need to enclose the returns form with the relevant information filled in so we can link your return to the correct account.

2. Please attach the returns address label which was provided for you with your order. Please note, this is not a pre paid returns label, this is our address label only. 
 
If you have lost the returns label please send the returns package (including a note with your details on) to:
 
 
Crown House
Plantation Road
Burscough,
Lancashire,
L40 8JT
 
3. When returning a package at the Post Office, please obtain a proof of postage slip. Please do not post the package through the post box without obtaining a certificate of posting. Any missing parcel is your responsibility.
 
4. Keep the certificate of postage safe as you will need this as your proof of return.
 
5. Once your return is received, it will take up to 14 working days to refund your account. Once this has been completed, you will receive an email stating your account has been credited.
 
Faulty Goods

In the event that the goods are in any way faulty or there is an issue with your order, you MUST contact us within 24 hours after you have received your parcel so that we can resolve the issue. Having informed us by email within 24 hours of your dissatisfaction, we will take action on your query. It is your responsibility to ensure that the faulty goods are returned to us within 5 working days. A postage refund for returned faulty goods will require proof of postage. 
 
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.

Have you received my return?

As soon as your return has been received and processed, we will email you to let you know. If you don’t received this email within 10 days of posting your goods back to us, please contact our customer services team and they will aim to reply to your enquiry within 24 hours.


What happens if my parcel is returned to sender?

If your parcel has been returned to sender, our customer care team will contact you once the parcel is received back. If the parcel is returned back due to an invalid/incomplete address the customer will incur the charge for both original postage and the return postage.

Can I return an item that is marked?

All garments returned must be in a resalable condition. Unfortunately, any returns which are found to be marked in anyway will not be accepted unless they are faulty, if you have received a faulty item you must notify us within 48 hours. (See above)

Do I have to pay to return my parcel?

All customers are liable to pay for the return of any unwanted items. Misspap do not send out pre paid returns labels at this time. We do apologise for any inconvenience. 

I have placed my order and forgot to enter my discount code what can I do?

Unfortunately once an order has been placed we are unable to apply a discount code.
However, certain discount codes are valid for a certain time so be sure to keep this in mind whilst placing your next order.

What if my parcel is lost? Will I receive a refund?

In the unfortunate event that your parcel has been lost in the post, we will have to log a full investigation with our couriers service which can take up to 2 weeks. If we find that you have received your parcel, you will not be credited back for your goods. If your parcel is declared lost, we will replace your items (stock willing) or credit your account back.

When will I receive my refund?

If you have returned goods and are waiting on a refund, your account will be credited 14 working days after receiving the initial email that states we have received your returns.

Your refund will be credited back via the payment method used to place the original order.

Where is my order?

All orders placed before 5pm will be dispatched the same day for either next day delivery or on a standard service.

All orders placed AFTER 5pm will be processed and dispatched the following working day for delivery the day after e.g: Order placed 6.30pm Monday for next day delivery will be processed on Tuesday and delivered on Wednesday. Orders placed at 1.30pm Monday for a next day service will be processed the same day and delivered on the Tuesday.

Can I exchange an item?

Unfortunately we don’t offer an exchange service you will need to return your unwanted items for a refund and replace your order.

When will an item be back in stock?

You can place an alert on an item that is currently out of stock by selecting the item and size. If the item is out of stock you will see a bar that reads: ‘opt for stock alert.’ If you click the alert, once the item has been restocked you will receive an email informing you that this item is now back in stock.

Where do you deliver to?

We currently ship worldwide. We have various shipping options from a next day service (UK only) to a standard service, both services are tracked.

I need to contact your customer service department. How can I do this?

Please contact us  our customer service department will aim to get back to you as soon as possible.