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MissPap Returns Policy
RETURN? NO PROBLEM!
YOUR RETURNS POLICY:
We hope that you are happy with your purchases from Miss Pap however, if you wish to return an item returns must reach us no later than 14 working days from the date you receive the item, we will not accept returns after this time has passed.
Please note before making a purchase that any item returned will take up to 14 working days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods so we can look into this.
All parcels returned to sender due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.
For hygiene reasons we can not accept returns for hosiery, lingerie, socks & hair extensions.
Swimwear must contain our hygiene strip. All items returned to us must be in origional condition and have all labels fully attached. All clothing items must have the lock tag fully conected and untampered with. If the lock tag has been broken we are unable to accept it back as a return.
Makeup, False Lashes and Makeup Brushes are non-returnable due to our hygiene policy.
Any sunglasses returned must include all packaging and cases.
Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.
PLEASE NOTE: Any item/s that are rejected by our quality and control for reasons of not being in a saleable condition (includes items that have been worn and/or washed, original tags removed, makeup transfer, marks or stains) must be claimed within 14 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made the goods will unfortunately be destroyed. We kindly ask our customers to be careful when trying on so this does not happen.
HOW TO RETURN AN ITEM:
FREE RETURNS WITH INPOST 24/7 LOCKERS (UKMAINLAND)
Return your parcel completley for FREE through a national network of over 1,100 fully automated parcel lockers that are available 24/7. Simply choose your most convenient locker and return your parcel at a time that suits you, anytime day or night. All of InPost’s Parcel Lockers are located in well lit, safe and secure areas with ample parking. Locations include Morrisons supermarkets, ESSO petrol stations and Transport for London sites as well as outside retailers such as Toys R Us.
1 Re-pack the item in sealed bag with labels and tags still attached.
2 To find your nearest InPost Parcel Locker and stick the InPost returns label provided in your parcel on the front of your return. If you have misplaced this you can print your returns label here
3 For more information about how to return your parcel click here
PRE PAID DPD RETURN LABELS (UKMAINLAND)
Customers who received their order with our courier DPD (Next Working Day deliveries) will have a pre paid DPD returns label. Please complete your MissPap returns note and place this inside your sealed parcel. Peel off the DPD returns label and attached this to the front of your parcel, removing or covering any old labels.
Visit http://www.dpd.co.uk/apps/shopfinder/index.jsp to find your nearest Pickupshop and drop off your parcel, you'll be given a receipt so you can track it.
Once we receive your parcel we will notify you by email and you will receive your refund within 14 working days. Please note a deduction of £3.99 will be taken from your refund to cover this carriage.
POST OFFICE (UK)
Please note if you choose to return your parcel via the post office this cost is met by the customer and not MissPap
1.Re-pack the item in sealed bag with labels and tags still attached.
2.Please attach the returns address label(this was provided to you with your order located on your MissPap invoice, simply peel this address off) Please note this label is not prepaid and is just an address label.
3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4.Keep your certificate of postage safe as you will need this as your proof of return.
Once your return is received it will take up to 14 working days to refund your account you will receive an email stating your account has been credited.Please note we do not cover any return shipping cost, this cost is met by the customer. When we receive a returned item(s) the amount refunded is for the item(s) returned only.
As an International customer you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
CAN I HAVE AN EXCHANGE:
Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.