Free UK Returns with InPost Lockers
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MissPap Returns Policy
RETURN? NO PROBLEM!
We hope that you are happy with your purchases from MissPap, however, if you’re not completely happy with your purchase you can simply send your item/items back to us. Items that you wish to return must reach us no later than 14 working days from the date you receive them. We will not accept returns after this time has passed.
Please note before making a purchase that any item returned will take up to 21 working days to be refunded back to you.
If you have not received your refund within 30 working days of returning your item/s back to us please get in touch with our customer service team here: http://www.misspap.co.uk/contact.aspx
If there is any fault with your item please notify us within 24hrs of receiving the goods so we can investigate this.
Please ensure that you enter the correct delivery address when placing your order. If the wrong address is entered, the customer will be charged to have the parcel sent back to us and to the correct address. Please note, the original shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them.
For hygiene reasons, there are certain products that we cannot accept returns for, including:
Swimwear can be returned within the 14 days as long as the hygiene strip has not been removed and remains on the item. If swimwear is returned, it must be in original brand-new condition. Please ensure when trying swimwear on our hygiene strip is not removed.
All items returned to us must be in original condition and have all labels fully attached. All clothing items must have the lock tag fully connected and untampered with. If the lock tag has been broken, we are unable to accept the item.
Any sunglasses returned must include all packaging and cases.
Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.
PLEASE NOTE: Items will be rejected by our quality and control for the following reasons:
Return to your local ASDA store
You can return your order at over 600 Asda stores! Here's how to do it:
Free returns with Inpost 24/7 Lockers (UK MAINLAND)
Return your parcel for FREE through a national network of over 1,100 fully automated parcel lockers that are available 24/7. Simply choose your most convenient locker and return your parcel at a time that suits you, any time, day or night. All InPost Lockers are located in well lit, safe and secure areas. Locations include Morrisons supermarkets, ESSO petrol stations and Transport for London sites as well as outside retailers such as Toys R Us. To return your parcel via InPost Lockers, follow these simple steps:
Please note if you choose to return your parcel via the post office this cost is met by the customer.
Please send to - Crown House, Plantation Road, Burscough, Lancashire, L40 8JT
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
Can I have an exchange?
Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.