MissPap Returns Policy

 RETURN? NO PROBLEM!

 

YOUR RETURNS POLICY:

 

We hope that you are happy with your purchases from Miss Pap however, if you wish to return an item, returns must reach us no later than 14 working days from the date you receive the item, we are unable to accept returns after this time has passed.

 

We aim to process your return A-SAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Please allow upto 7 working days for your parcel to reach us. Once your return has been received we will send you an email to notify you of this. 


Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

  • Bank Account payments will take 5-10 working days
  • PayPal payments will take 1 - 2 working days
  • Amazon Pay Payments will take 1 - 2 working days 

 

If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you. Once we have processed your refund we will send you an email to notify you of this. 

 

All parcels returned to sender due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us. Please note, the origional shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them. We kindly ask please ensure you have entered the full, correct address at checkout to avoid this happening. 

 

For hygiene reasons we can not accept returns for hosiery, lingerie, socks & hair extensions. 


Makeup, False Lashes and Makeup Brushes are none returnable due to our hygiene policy.  

 

 

Swimwear must contain our hygiene strip. If swimwear is returned, it must be in original brand new condition, please ensure when trying swimwear on our hygiene strip is not removed. All items returned to us must be in origional condition and have all labels fully attached. All clothing items must have the lock tag fully connected and untampered with. If the lock tag has been broken, we are unable to accept the item.  

  

 

Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

PLEASE NOTE: Any item/s that are rejected by our quality and control for reasons of not being in a saleable condition (includes items that have been worn and/or washed, origional tags removed, makeup transfer, marks or stains) must be claimed within 14 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made the goods will unfortunately be destroyed. We kindly ask our customers to be careful when trying on so this does not happen. 

 

HOW TO RETURN AN ITEM:

 

 

FREE RETURNS WITH INPOST 24/7 LOCKERS (UKMAINLAND)

Return your parcel completley for FREE through a national network of over 1,100 fully automated parcel lockers that are available 24/7. Simply choose your most convenient locker and return your parcel at a time that suits you, anytime day or night. All of InPost’s Parcel Lockers are located in well lit, safe and secure areas with ample parking. Locations include Morrisons supermarkets, ESSO petrol stations and Transport for London sites as well as outside retailers such as Toys R Us.

 

1      Re-pack the item in sealed bag with labels and tags still attached.

2      To find your nearest InPost Parcel Locker and print off your returns label here

3      For more information about how to return your parcel click here

 

 

POST OFFICE (UK)

Please note if you choose to return your parcel via the post office this cost is met by the customer and not MissPap

1.Re-pack the item in sealed bag with labels and tags still attached.

2.Please attach the returns address label(this was provided to you with your order located on your MissPap invoice, simply peel this address off) Please note this label is not prepaid and is just an address label.

www.misspap.co.uk

Crown House

Plantation Road

Burscough, 

Lancashire, 

L40 8JT 

3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels. 

4.Keep your certificate of postage safe as you will need this as your proof of return.

 

 

INTERNATIONAL RETURNS 

As an International customer you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.

 

The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

 

CAN I HAVE AN EXCHANGE:

Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.