We're Here To Help

Can I amend my order?

Our processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments or cancel orders once they have been placed.

We are unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order.

Can I track my order?

Yes! Our courier will send you your tracking code via text/email on the morning of your delivery. This will give you a time slot allocated for your delivery to be made.

You can track the progress of your delivery via our couriers website using the tracking number provided by them.

Deliveries can be made between 8am-8pm.



Do you ship Internationally?

At the moment we currently only ship to the UK and Republic of Ireland.

International shipping is coming soon..we promise!

As soon as this is available, you will see new delivery options on our Delivery Page and we will shout about it via our social media channels. 

How do I return an item?

We currently do not offer free returns. Please return your parcel via the local post office. We receommend to keep your postage receipt just incase you need this as proof of return. 

You can see the full returns policy here Returns Policy

How to contact us?

You can contact us here and through our social media channels Facebook & Twitter via direct message. 

MISSPAP does not have a call centre, so a phone call would prove inefficient and potentially leave you quite frustrated! More than often, we'll need to do a little digging to answer your question efficiently and we'd far more like to answer your question in one go than have you waiting for call backs and such, when you could be using your time more efficiently. Please ensure when you do get in touch to include your order ID and email address, so we may locate your account straight away. 

The MISSPAP brand is built online, including our customer care. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

If we feel your problem would be better handled over the phone, then we'll get in touch.

Please get in touch through only one method of contact as contacting through multiple channels may delay response times for other customers. We aim to get back to you ASAP! Our customer care team are available Monday to Friday 9am-6pm. 

 


Discount Codes

Once your order has been placed, we are unable to apply a discount code. Please ensure if you have a discount code this is entered at the basket before you proceed to the checkout, as we are unable to amend discount codes once you have checked out.

However, certain discount codes are valid for a certain time periods, so be sure to keep this in mind whilst placing your next order.

Please note, our discount codes are not valid against any sale or beauty items. Only one discount can be applied any any given time. 

My item is faulty?

In the event you have received a faulty/defective item or goods are in any way faulty, please contact us within 24 hours of receipt with the following information:  

  • Your order ID

  • Which item is damaged

  • A description of the fault

  • Photographic evidence


Unless proof of damage has been verified by a member of our customer care team, we cannot action a refund or replacement.

Once we've received the above information, we will work quickly to ensure the problem is fixed ASAP!

Please do not return any damaged goods unless advised by a member of our customer care team, it may result in a slower resolution time. 


When will I receive my refund?

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make it's way through your original method of payment. 

If you have not received your refund after 30 days, please get in touch and we can look into this for you. 

 

Have you received my return?

As soon as your return has been received and processed, we will email you to let you know. If you don't received this email within 7 working days of posting your goods back to us, please contact us  with your returns tracking receipt so we can investigate for you. 

Can I return an item that is marked?

All garments returned must be in a resalable condition. Unfortunately, any returns which are found to be marked in any way will not be accepted unless they are faulty. We kindly ask our customers to be careful when trying on so to avoid makeup transfer. If you have received a faulty item you must notify us within 24 hours (see above faulty items).

What happens if my parcel is returned to sender/MissPap?

If your parcel has been returned to sender, our customer care team will contact you once the parcel is received back to us. If the parcel is returned back due to an invalid/incomplete address the customer will incur the charge for both original postage and the return postage.

What if my parcel is lost? Will I receive a refund?

In the unfortunate event that your parcel has been lost in the post, we will have to log a full investigation with our couriers service which can take up to 7 days. If we find that you have received your parcel, you will not be credited back for your goods. If your parcel is declared lost, we will replace your items (stock willing) or credit your account back.

What can effect my delivery?

Once your parcel has been dispatched from us, our courier will get this to you as fast as possible. On occassion things can effect the speed of delivery that is out of our control such as, weather, traffic or misrouted vans. As stated on our delivery page, all time frames are estimations only. We understand our customers want their parcels as fast as possible and we will do all we can to make this happen. Our courier will keep you updated via text message and email on the timeframe your parcel will arrive. 

If you're worried about your delivery please get in touch with our customer service team who will be happy to help. 

Where is my order?

Next Day orders for placed before 8pm will be dispatched the same day for next day delivery. No deliveries will be made on Sunday's or bank holidays. 
Saver Delivery ordres will be shipped and received by you within 2-5 working days. 

As soon as your parcel leaves our warehouse, we will drop you an email to let you know. 

Can I exchange an item?

We don't offer an exchange service, sorry!

You will need to return your unwanted items for a refund and replace your order.

When will an item be back in stock?

You can place an alert on an item that is currently out of stock by selecting the item and size. If the item is out of stock you will see a bar that reads: ‘opt for stock alert.’ If you click the alert, once the item has been restocked you will receive an email informing you that this item is now back in stock.