FAQ'S

WHO IS KLARNA?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

IS THERE ANY INFORMATION I NEED TO PROVIDE?

To make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

WILL THERE BE ANY CREDIT CHECKS?

Klarna may run so-called unrecorded enquiries that do not affect credit scoring and are only visible between you and Klarna, but not visible to other lenders. Neither Klarna nor Misspap run credit searches against you that could impact your credit rating.

WHY HAVE I NOT BEEN OFFERED PAY LATER?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?

You can pay with debit or credit card immediately in the checkout or take advantage of the Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?

As soon as Misspap have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

WHAT HAPPENS IF I DON’T PAY FOR MY ORDER?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

CAN I PAY BEFORE THE DUE DATE?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Follow the instructions on this email to pay for your order.